Privacy Policy

Updated: 2023-04-13

Heartland Insulation (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Heartland Insulation.

This Privacy Policy applies to our website and its associated subdomains (collectively, our “Service”). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms & Conditions.

Definitions and Key Terms

  • Cookie: Small pieces of data generated by a website and stored in your browser. Used to identify your browser, provide analytics, remember preferences, or login details.
  • Company: Refers to Heartland Insulation Limited, 52 Wilson Street, Geraldine, 7930, New Zealand.
  • Country: New Zealand, where Heartland Insulation is based and operates.
  • Customer: The company, organisation, or person that signs up to use our services.
  • Device: Any internet-connected device such as a phone, tablet, or computer.
  • IP Address: A unique number assigned to every device connected to the internet.
  • Personal Data: Any information that can identify a natural person directly or indirectly.
  • Service: The insulation services provided by Heartland Insulation.
  • Third-party service: Partners who support our services (e.g. hosting, analytics, payment providers).
  • Website: The Heartland Insulation site, accessible at https://heartlandinsulationgroup.co.nz/.
  • You: The individual or organisation using our services.

What Information Do We Collect?

We collect information when you visit our website, request a quote, subscribe to our newsletter, respond to a survey, or fill out a form. This may include:

  • Name
  • Phone number
  • Email address
  • Mailing or billing address
  • Payment details (processed securely via third-party providers)

How Do We Use the Information We Collect?

  • To provide and improve our services.
  • To personalise your experience and respond to your needs.
  • To process transactions securely.
  • To send updates, quotes, or requested information.
  • To comply with New Zealand laws and regulations.

Sharing of Information with Third Parties

We may share information with trusted third parties who provide services on our behalf (e.g. web hosting, payment processing, customer service). We may also share information if required by law, regulation, or court order, or in connection with a business transfer (e.g. merger or sale).

Cookies and Tracking

We use cookies and similar technologies to improve website performance and functionality. You can disable cookies in your browser, but this may limit certain website features.

Email Communication

By submitting your email address you consent to receiving communications from us. You can unsubscribe at any time by clicking the unsubscribe link in our emails. We do not send unsolicited emails.

Data Retention

We retain your information only as long as necessary to provide services and comply with legal obligations. When data is no longer required, we securely delete or anonymise it.

How Do We Protect Your Information?

We use reasonable technical and organisational safeguards to protect your personal information. Sensitive information is encrypted using SSL technology and securely processed by trusted payment providers. However, no system is 100% secure, and we cannot guarantee absolute security.

International Transfers

Your information may be processed and stored outside New Zealand by trusted third-party providers. Where this occurs, we take steps to ensure your data is protected and handled lawfully.

Your Rights Under the NZ Privacy Act 2020

Under New Zealand law, you have the right to:

  • Access the personal information we hold about you.
  • Request corrections if your information is inaccurate or incomplete.
  • Request deletion where information is no longer required.
  • Opt out of marketing communications at any time.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies.

Children’s Privacy

Our services are not directed at children under 13, and we do not knowingly collect personal data from them. If we become aware that a child has provided us with personal information, we will delete it immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services or legal requirements. Updated policies will be published on this page with the effective date shown.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Call: 027 445 1088
Email: sales@heartlandinsulationgroup.co.nz
Contact: Contact Us